Hospitality & Events
Stop juggling Airbnb, VRBO, and the front desk inbox
Inns, B&Bs, and event venues from the Blue Ridge to the Shenandoah Valley. The personal stuff is yours. The channel sync, vendor pings, and pre-arrival emails are ours.
Challenges hospitality operators face daily
Booking channel chaos
Reservations come in from your website, Airbnb, VRBO, phone calls, and email. Keeping availability synced across channels is a full-time job.
Vendor juggling
Caterers, florists, photographers, rental companies — coordinating timelines and confirming details for each event is exhausting and error-prone.
Guest communication overload
Pre-arrival info, check-in details, local recommendations, post-stay thanks — the personal touches guests expect take real time to deliver at scale.
Review management gaps
A single unanswered negative review costs bookings for months. But responding to every review across Google, TripAdvisor, and OTAs takes discipline and time.
A 10-room inn with event space, before and after
Numbers based on what we typically see in the first month after channel sync and guest journey emails go live.
Before
- 3+ hours per week manually syncing booking calendars
- Event vendor confirmations tracked in email threads
- Pre-arrival info sent inconsistently, sometimes not at all
- Reviews answered in batches once a month
- Repeat guests not recognized or given special treatment
After
- Real-time channel sync eliminates double bookings
- Vendor timelines auto-generated with reminder pings
- Personalized guest journey emails triggered automatically
- AI-drafted review responses ready for approval within hours
- Guest profiles track preferences for truly personal welcomes
What we automate
Built for the parts of hospitality that do not scale on willpower — channel sync, guest emails, vendor confirmations, review responses.
Booking management
Centralized availability across all channels with automatic confirmation, deposit collection, and cancellation policies enforced.
Guest journey emails
Pre-arrival details, check-in instructions, local recommendations, and post-stay thank-yous — timed and personalized automatically.
Vendor coordination
Event timelines built automatically from your template. Vendors receive confirmations, reminders, and load-in schedules without manual follow-up.
Review & reputation
Post-stay review requests sent at the right moment. AI-drafted responses to new reviews across platforms, ready for your approval.
Guest profiles
Preferences, dietary restrictions, and past stays tracked so returning guests feel remembered — not like a new reservation number.
Seasonal pricing
Dynamic rate suggestions based on local event calendars, occupancy trends, and competitor pricing — reviewed and approved by you.
Meet your hospitality AI agent
One agent watches your booking channels, guest communications, and vendor timelines — coordinating the details that make stays feel personal without manual effort.
Real-time channel sync
Monitors availability across your website, Airbnb, VRBO, and direct bookings. When a reservation comes in on any channel, the others update within seconds — eliminating double bookings entirely.
Guest journey orchestration
Three days before check-in, sends a personalized email with directions, local recommendations, and confirmation of special requests. After checkout, sends a thank-you and review prompt timed for maximum response.
Event vendor coordination
For each event, auto-generates a vendor timeline from your template. Caterers, florists, and photographers get confirmation pings one week and one day before — no manual follow-up needed.
Returning guest recognition
Tracks preferences across stays — room temperature, pillow type, dietary needs. When a returning guest books, generates housekeeping prep notes so their room feels like it was set up just for them.
See what your inn or venue could hand off
30 minutes on the phone or on-site. We map your booking channels, your guest email cadence, and where vendor coordination breaks. You leave with a short list — not a deck.
Book a Free Discovery Call